Mountain Hardwear guarantees that every product we make will stand up to the
use for which it was designed. In standing by this guarantee, Mountain Hardwear
provides a limited lifetime warranty, to the original owner, on all products against defects
in materials or workmanship. All defective or damaged products should be returned to
us for evaluation and will be repaired or replaced at our discretion. Rips, burns,
tears, and damages due to accident, normal wear and tear, improper care, mis-use or
the natural breakdown of colors and materials over time are not covered by warranty,
but can be repaired for a nominal fee at Mountain Hardwear’s discretion. Products sent
for repair must be cleaned prior to sending. Mountain Hardwear does not process returns
or exchanges for undamaged product. Please visit the dealer from which you purchased your
Mountain Hardwear product should you need to return or exchange an undamaged item.
For International warranty questions or claims, please contact the Mountain Hardwear
representative in your country (click here
for a list of International subsidiaries and distributors).
Special Instructions for Warranty Returns (U.S. ONLY)
For the quickest service please follow these instructions:
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All products being returned require a Return Authorization (RA) number.
Call 1-800-953-8398 between 8:30 and 5:00 PST to receive an RA number.
It is critical to call and receive an RA number prior to sending your item.
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Write your RA number on the outside of the package.
If a package does not clearly and legibly display a complete RA number, it will be returned, unprocessed, to the sender.
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Please include a letter with your name, address and phone number as well as the problem you
are having and/or what happened to your product.
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Clean items prior to sending.
All items received for inspection and/or repair must be clean as required by California State Regulation.
This includes tents, sleeping bags, and clothing. Click here
to view product cleaning instructions. Items received that are deemed insufficiently
cleaned will be returned to the customer unprocessed.
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Mark affected area with masking tape or a rubber band.
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Shipping information:
Customer is responsible for giving a secure return shipping address. Customers are responsible for the cost of shipping items to Mountain Hardwear. Mountain Hardwear
will pay the return shipping costs for processed items. We ship all return warranty items via UPS
or FedEx ground. If expedited return shipping is desired, the customer will be required to pay
the difference between ground and the expedited shipping cost.
WE STRONGLY RECOMMEND YOU GET A TRACKING NUMBER WHEN SENDING YOUR ITEM!
We do not take responsibility for items not received and/or not being tracked to this location.
Contact Information